Refund and Returns Policy

At Renam Bags, we strive to provide you with exceptional bags that meet your expectations. If, for any reason, you are not satisfied with your purchase, we have outlined our Return and Refund Policy to ensure a smooth and hassle-free experience.

1. Return Eligibility

• To be eligible for a return, your item must be unused, in its original condition, and with all tags intact.
• Returns are accepted within 3 days from the date of delivery.

2. Initiating a Return

• To initiate a return, please contact our customer service team at ” rizzsupport@gmail.com ” with your order number and the reason for the return along with the product images and unboxing video.
• Our customer service team will provide you with return instructions, if the return is eligible.

3. Inspection and Approval

• Returns and refunds are provided only in case of defective or damaged items, parcel opening video and product images is mandatory.
• Once we receive your returned item, our team will inspect it for eligibility.
• If the item meets our return criteria, we will process the refund or exchange.

4. Refund Process

• Refunds will be processed within 2 business days after receiving the returned item.
• The refund will be issued to the original payment method used for the purchase, except for COD orders, where in refunds will be issued via UPI.

5. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us within 3 days of receiving the product.
• We may request photos of the damaged or defective item for assessment.

6. Non-Returnable Items

• Certain items are non-returnable, including personalized or custom-made products.

7. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at ” rizzsupport@gmail.com ”

Thank you for choosing Renam Bags. We are dedicated to ensuring your satisfaction with our exceptional bags, and we appreciate your understanding and cooperation in our return and refund process.